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WFMY Triad – Time Warner Still Plans to Bill By Usage

Phillip Dampier April 28, 2009 Video 10 Comments

“The company still plans to bill by usage once people understand the concept.” As I explained to readers before, some of the most telling statements about the future of this entire debacle have come from the Triad division of Time Warner from North Carolina.  Company officials seem to be a little more forward about what is going on down there than in many of the other impacted divisions where we hear far more vague statements.

thumbs-up12This is a quick report, but if you compare and contrast it with the News 14 Carolina reports, it’s easy to see the difference.  One report tells viewers customers weren’t happy with the experiment, the other did not.  One report has an anchor that steps back and reports the company position, the other is closer to a “team play” to press the company point of view.  And viewers absolutely picked up actual news from this report, instead of a recitation of talking points and press releases.
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DTK
DTK
14 years ago

Ugh.

Consumers “understood” it last time, which is why they got a member of the United States Senate involved.

The issue wasn’t lack of comprehension.

The issue was that people didn’t *want* it.

akm
akm
14 years ago

News14 is owned and operated by Time Warner Cable, of course they’re only going to report their side.

Elliot Vos
14 years ago
Reply to  akm

R News in Rochester is owned by Time Warner Cable but is at least a little more balanced. Seems to be getting less balanced, though.

Meredith P
Meredith P
14 years ago

I hope TW “real life examples” are *my* real life usage. I don’t really care how much bandwith watching something on Youtube takes, (hypothetically) I want to know what *I* use in month, far in advance of when they start billing me.

News on TV
News on TV
14 years ago

According to a recent article*, Time Warner is planning on testing bandwidth caps in third world countries to gain a better understanding of what percentage of their US customers would be affected by caps. TWC estimates that, on the basis of early results from trials in areas such as Ethiopia and Antartica, 99% of US customers will be unaffected when caps are implemented across the country.

* in my imagination

Lou
Lou
14 years ago

Since this whole mess first erupted, I’ve contended that the #1 way to fight it is to get the message across to mainstream users (i.e. the non-geek, non-power user crowd) what a huge pain it will be. This means two things: First, even if everything goes as TWC plans, consumers will still have to constantly monitor their usage, including that of their kids. And not just for the first few weeks or months, but for EVERY month they have the service. Second, I don’t think for a second that this will be rolled out cleanly. I have a web site… Read more »

techzen
techzen
14 years ago

Does anyone here live in or around Charlotte, NC? I just need to know if there is any other possible ISP that I could switch to that doesn’t have a cap/crappy connection.

Chris
Chris
14 years ago

“Time Warner Still Plans to Bill By Usage”

Then I still plan to leave Time Warner, and I am not a super heavy user so they will be losing some profit.

ralfvin
ralfvin
14 years ago

Everyone I know who is a customer of TWC has clearly stated that the day TWC imposes a cap is the day they will pick up the phone and cancel ALL TWC services. They also fully recognize and expect to get a busy signal due to heavy call volume. However, we will all persevere and keep calling until we cancel our service. It will be an ugly day for TWC.

Christine
Christine
14 years ago

I’m still watching this place… 🙂 But yes. The day they announce they’re capping my service (and I’ve been watching my own usage with NetMeter… remarkably low on my end (less than 10GiB per month just based on the time between 4/3/09 to current), but I also live with two gamers, one of them being a college student, and am picking up a third roommate who is also a gaming college student), is the day I’m calling to cancel. I hate to do it… the local employees are awesome, helpful people, and I’d be losing their customer service… but at… Read more »

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