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NY Times Reports: As Costs Fall, Companies Push to Raise Internet Price

Phillip Dampier April 20, 2009 Comcast/Xfinity 5 Comments

Despite the propaganda campaign underway in the domestic broadband marketplace, especially among cable operators, the NY Times reported today that profits remain high for broadband service while costs for bandwidth, and the level of investment by those companies to provide it, is on the decline.

This comes in marked contrast to the public relations campaigns underway at some broadband companies, which seek to impose punitive caps, limited tiers, steep overlimit fees, and increase prices on residential broadband service.  As late as last week, Time Warner Cable sought to effectively triple the rate for their broadband customers in five cities for an equivalent level of service.  Road Runner subscribers paying $39.95 per month for service would now, under last week’s proposal, have to pay $150 a month for the same service.

The resulting firestorm of customer protest, and the involvement by Congress, temporarily sidelined Time Warner’s tiered pricing scheme, but company officials in the Triad region of North Carolina hinted strongly tiered pricing was coming back after a “customer education campaign” had been completed.

These plans to charge for above-average Internet use “are unjustifiable for almost everywhere in the country except for rural America,” Richard F. Doherty, the research director of the Envisioneering Group, a consulting firm that studies cable technology.

The Times report by Saul Hansell found that network engineers plan their networks based on peak potential traffic loads.

“All of our economics are based on engineering for the peak hour,” said Tony Werner, the chief technical officer of Comcast. “Just because someone consumes more data doesn’t mean they drive more cost.”

This belies Time Warner’s claims that light use customers might be effectively subsidizing heavier users.  In fact, the Times reports that the actual costs for Time Warner are identical whether a consumer watches 50 movies or doesn’t even use their connection that day.

The costs for upgrading networks is declining at an even steeper rate than StoptheCap! realized.  Comcast’s own reports to its shareholders now reveals the upgrade cost to manage the Internet growth Time Warner officials have been worrying about is an average of $6.85 per home to provide double the speed of existing service.  That’s a far cry from a 300% rate increase, per month, that Time Warner was seeking in lieu of punitive caps with substantial overlimit fees.

Costs are dropping even more rapidly with the implementation of DOCSIS 3, a new technology that increases capacity, dramatically raises speeds, and actually reduces expenses for cable systems, who currently have to face sub-dividing traffic congested neighborhoods.  In fact, Comcast told investors it will actually cost them less to provide 50 megabits per second connections than to continue the current level of service, at around 6 megabits per second.

This raises an even larger number of questions about why Time Warner, among other providers, needs to overcharge customers and penalize them for using their Internet connections with enormous overlimit fees that are possible with a tiered rate system, when their own bottom line would benefit from completing the upgrades without making any changes to customer’s bills or level of service.

Hansell also hints domestic broadband providers may be charging too much now.

Comcast has introduced a new 50-megabit-per-second service at $139 a month, compared with its existing service that costs about $45 a month for 8 megabits per second. Time Warner just announced it will charge $99 for 50 megabits per second [Editor’s Note: This service was to be capped at 150GB per month minimum, as per TWAlex].  By contrast, JCom, the largest cable company in Japan, sells service as fast as 160 megabits per second for $60 a month, only $5 a month more than its slower service.

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T.M.
T.M.
14 years ago

This is exactly why some form or regulation is needed in this industry. The left hand is showing you one thing while the right hand shows you the opposite and is waiting for more money to be placed in it’s palm. It’s almost as if business today thinks that consumer’s aren’t look at the biggest picture they can. Some of the stuff we know, we would not know about if the Business wasn’t filing with the SEC or other agencies. It is clear to me that as important as the internet has become so far, it is destined to have… Read more »

Uncle Ken
Uncle Ken
14 years ago

I still fear how much they would want for DOCSIS 3. Im not giving anybody $100 + a month for the net. Ill put a plastic bag over it first and be done with it. Never mind all you companies that depend on us for business, products, and services. We will just fade away into history.

Mazakman
Mazakman
14 years ago
Reply to  Uncle Ken

Oh you are exactly right Uncle Ken. With everything the way it is these days there definitely is a limit as to how much is too much and $100 a month is way, way too much.

Joe
Joe
14 years ago

This is some very good research Phillip!!!

It is going to be VERY hard for TWC to “educate” the public with these types of facts working against them. It is also going to be very hard for them to tell their shareholders one thing and something totally different to their customers. Not that lying to their customers is something that would bother them as they have already proven otherwise.

Uncle Ken
Uncle Ken
14 years ago

Thanks Mazakman for your reply, also T.M. and Joe for their thoughts. Just like Phil his mother and father (the father is a little more layed back) they are all like pit bulls. Get them mad enough They will sink their teeth into an issue and will never let go. I think TWC has allready got his message and he simpley will not drop it. So now what to do about it and how to lower the burden on Phil. Im sure 14 hours a day glued to a keyboard is not a healthy thing and the word apathy still… Read more »

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