Comments on: Messing With Your “Price Lock Guarantee?” TW Early Draft Statements Exposed

By: T.M.

T.M. — Wed, 15 Apr 2009 13:30:03 +0000

I wondered the same thing when I saw the commercials yesterday. I saw them several times and haven’t seen them for months. All of a sudden yesterday, I see them over and over.

By: Craig

Craig — Wed, 15 Apr 2009 13:10:30 +0000

Last night i saw an add for TWC the basic join us and pay 29.99 for the first 12 months, is that not false advertising if they roll out the new tiered pricing plan in August. Or does the first 12 months constitute a “contract”

By: Phillip Dampier

Phillip Dampier — Wed, 15 Apr 2009 13:08:17 +0000

The last I had heard, the local TW people were promising to leave people on contracts off of the cap for the length of their contracts, but as you can see from the shifting-like-sand statements coming from these people, I guess the only way to be sure is to wait and see.

By: Lewis Salem

Lewis Salem — Wed, 15 Apr 2009 13:04:37 +0000

I live in Winston-Salem (Greensboro) and I’m concerned about this whole ordeal. We received this price lock contract in the mail, and my wife signed up for it. If they decide to change it, this is a breach of contact and I will leave TWC. It is really too bad because I have been happy with the service over the years. They didn’t do any packet shaping, however, download speeds aren’t the fastest.

By: james_terse

james_terse — Tue, 14 Apr 2009 03:30:14 +0000

I tend to agree with what Phil is saying. Do NOT be unkind to the regular and/or local TWC employees. Be calm, civil, and logical and explain and give examples as to why these data limitations do not make sense for the average Internet user. I myself have no trouble thinking of ways in which the so called “bargain plan” of $15 can easily result in $30-40 at the ridiculous proposed “1 GB cap”.

The problem lies with the higherups who have signed onto this ridiculous, anachronistic “plan” and are clueless about the modern Internet (except in how to make more $$$$$$$$$$$$$$$$$$$).

Data capping on principle makes little sense because unless there’s a shortage of electrons, there is no bandwidth shortage.

Data capping also hurts Internet advertising, and in TWC’s latest bilge of a FAQ that they provided, they’re practically encouraging people to install ad blocking and pop-up blocking software. I wonder how the Internet advertising industry feels about that.

By: Uncle Ken

Uncle Ken — Tue, 14 Apr 2009 01:45:01 +0000

Earl: I don’t think I would worry. Valid reasons would be lack of paying the bill, posting threats to others maybe downloading a tera byte or 3 of data a day but short of that it may sound cheesy they could be running into constitutional issues and I do not think they want to go there. Complaining about a service does not fall into the realm of miss use

By: Uncle Ken

Uncle Ken — Tue, 14 Apr 2009 01:23:37 +0000

Paul: Unless somebody is up a pole, in your yard or at a another connection point they have no vision in the streets. The van could be something as harmless as them looking over a future job such as a repair of a main feed line that runs from pole to pole not to your house. They need to replace about a mile of main trunk line around me as a service guy said and its been over a year. Nothing so far so at times the signal is flakey like today for both net and TV. Cant blame rain or wind. The service guy that replaced the cable from my house to the pole said it was so brittle the the insulation was cracking off the wire because this is an older wiring area. The service guy is your friend. Offer a cold drink (water or soda) and you made a new friend that can be very helpfull.

By: Uncle Ken

Uncle Ken — Tue, 14 Apr 2009 01:04:05 +0000

Another battle front to fight…. Verison at the same time. They have to be chomping at the bit to get in here. Something, some unknown deals are holding it up and those deals what ever they are need to be found and fought. TWC wont last a month where ever Fios shows up unless they compete. As has been said the perfect place to test is where nobody else is.

By: Robert S.

Robert S. — Tue, 14 Apr 2009 00:32:52 +0000

In the 2nd paragraph TWC says megabit and not gigabyte. Now doesn’t that seem more of a rip off then anything else?

By: Sunflower

Sunflower — Mon, 13 Apr 2009 22:40:52 +0000

LOL. Good for them. Hopefully AT&T will play this up and decide against metering.

By: Dion

Dion — Mon, 13 Apr 2009 22:04:47 +0000

Well, I thought this might be coming. I know ATT might be going down this road, but right now they offered me 175$ to switch over to them from TWC so I will be leaving TWC even with my contract. People at ATT told me they have been getting a major inflex of TWC customers coming over to them wanting to switch to Uverse and they already made their numbers for the month because of it… they seemed pretty happy with Time Warner.

By: Phillip Dampier

Phillip Dampier — Mon, 13 Apr 2009 21:55:41 +0000

My neighbors have half-jokingly suggested they will be looking for TW trucks.

Seriously, from all the background chatter I’ve picked up, the local employees don’t like this cap anymore than we do. This is a corporate drama, which is why I have always implored people to treat local employees with decency and respect. They are not the problem.

By: M.W.

M.W. — Mon, 13 Apr 2009 21:40:51 +0000

Quickly becoming one of the most hated companies in operation today. Bravo Time Warner.

By: Paul Reed

Paul Reed — Mon, 13 Apr 2009 21:19:47 +0000

No clue, I just thought it was a weird coincidence.

By: Earl Cooley III

Earl Cooley III — Mon, 13 Apr 2009 21:16:32 +0000

What, you think they were wardriving?

By: Paul Reed

Paul Reed — Mon, 13 Apr 2009 21:06:34 +0000

Happened to be home today for Easter Monday, and I took my son kite flying. As we were coming back home we followed a TW Astro Van down the street, not like a regular technicians van, but maybe a supervisors van? Anyway the guy turned around in my driveway and he didn’t seem too keen on the fact that I was the one waiting to pull into my own driveway. He pulled down the street a couple of houses and sat there in his van for a while. Maybe I’m just a paranoid, but it seems to be a bit of a coincidence for me.

By: Sunflower

Sunflower — Mon, 13 Apr 2009 20:51:58 +0000

Ahh, yes. More twitter fun meilssatwc_tx (http://twitter.com/melissatwc_tx) says this isn’t on their webpage…But it was, at one time. Here’s the link, now: http://tinyurl.com/dctjk8

Gotta love google cache

By: Phillip Dampier

Phillip Dampier — Mon, 13 Apr 2009 20:49:37 +0000

If they don’t cut me off, chances are they aren’t going to cut anyone else off either. Right now, my impression is they don’t see me or others as much of a threat, because in their minds, most “ordinary” users probably don’t even understand there is a controversy about this, unless they are paying attention to the media.

By: George

George — Mon, 13 Apr 2009 20:48:46 +0000

I highly doubt they cutt off service to anyone Earl, that would be lunacy on their part. Of course I never thought they would put in usage caps either.

By: Phillip Dampier

Phillip Dampier — Mon, 13 Apr 2009 20:47:38 +0000

You would think.

By: Earl Cooley III

Earl Cooley III — Mon, 13 Apr 2009 20:35:59 +0000

One general question I have is what recourse do people have if TWC cuts off the internet access of people who prominently oppose usage caps? I’m just thinking ahead to a time when this may get nasty.

By: T.M.

T.M. — Mon, 13 Apr 2009 20:15:08 +0000

Doesn’t a “Price Lock” contract lock the price?