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Rochester Democrat & Chronicle Blisters Time Warner Over Internet Caps

Phillip Dampier April 10, 2009 Issues 4 Comments

The Rochester Democrat & Chronicle published an editorial this morning decrying Time Warner’s bungled proposal to introduce what they call a “tiered pricing system.”

The Rochester region has questions, Time Warner. Lots of them.

Your plans to create a tiered pricing system for Internet usage has come out of the cyber-blue, accompanied by a dismissive attitude that consumer complaints are OK, but, hey, a little late in the game. You’ve decided, you control the local market for high-speed Internet service and we’re just going to have to adjust.

Time Warner executives agreed to meet this week with the Editorial Board but canceled after learning of plans here to cover the event with live video to be streamed onto DemocratandChronicle.com. This was no gotcha condition. The company’s announcement to establish a usage pricing system has provoked a near firestorm of complaint and opposition. Putting the company on camera makes sense.

Time Warner said no, that video coverage was over the top. That’s a missed opportunity. But the questions remain.

Of course, the irony is that video coverage would have been over the top for another reason: it risked helping to blow through the ludicrous usage caps Time Warner wants to impose on its customers.

Several questions also raised in the editorial deserve answers, and those answers must come from the raw data, not from internal company “analysis” that requires people to simply take their word for it.

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Ben
Ben
14 years ago

They were probably concerned that so many people would go online to the D&C website to watch that customers would hog up too much bandwidth!

Mazakman
Mazakman
14 years ago

Bravo D & C ! I don’t buy their paper anymore ( decided that for $.75 a day it was no longer worth it ) , but I am pleased with the stand that they are taking on this cap deal.

John
John
14 years ago
Reply to  T.M.

This article is trash. As one of the first poster pointed out:

“Weak Headline…. What’s with ‘eases’…. How about: ‘Time Warner fails to listen to its customers and smacks them in the face again…’ “.

They need to stop burying their criticism on the second page and be honest. TW isn’t doing us any great favor by offering the same service we receive today for $150.

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