Comments on: Two Weeks In: Summing Up The Frontier Usage Cap Matter http://stopthecap.com/2008/08/13/two-weeks-in-summing-up-the-frontier-usage-cap-matter/ Promoting Better Broadband, Fighting Data Caps, Usage-Based Billing, & Other Internet Overcharging Schemes Sun, 12 Feb 2012 07:21:19 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Pete http://stopthecap.com/2008/08/13/two-weeks-in-summing-up-the-frontier-usage-cap-matter/comment-page-1/#comment-410 Pete Sun, 17 Aug 2008 18:15:52 +0000 http://stopthecap.com/?p=290#comment-410 Unless Frontier has again changed things, they have been pushing me a residential customer towards business class service since this last spring. I am not an extreme user but do consume 10 to 30 gigs a month on average. Unless Frontier has again changed things, they have been pushing me a residential customer towards business class service since this last spring.

I am not an extreme user but do consume 10 to 30 gigs a month on average.

]]> By: Smith6612 http://stopthecap.com/2008/08/13/two-weeks-in-summing-up-the-frontier-usage-cap-matter/comment-page-1/#comment-319 Smith6612 Sat, 16 Aug 2008 01:06:25 +0000 http://stopthecap.com/?p=290#comment-319 One thing's questioning there Steve Stone, I don't know why Frontier would not sell a resident Business class service, as after all the customer IS willing to give up the money to Frontier for DSL service. Many if not all cases of business class DSL ususally result in the price being slightly over double the actual cost of the Residential plan, sometimes triple or more. One thing’s questioning there Steve Stone, I don’t know why Frontier would not sell a resident Business class service, as after all the customer IS willing to give up the money to Frontier for DSL service. Many if not all cases of business class DSL ususally result in the price being slightly over double the actual cost of the Residential plan, sometimes triple or more.

]]> By: Steve http://stopthecap.com/2008/08/13/two-weeks-in-summing-up-the-frontier-usage-cap-matter/comment-page-1/#comment-232 Steve Wed, 13 Aug 2008 20:42:48 +0000 http://stopthecap.com/?p=290#comment-232 And to add another twist to this whole bizarre experience with Frontier, I've had two different call center supervisors tell me over the last two days that I was exempt from the cap because I have business class DSL service (9mb) installed..... I've reached the conclusion that the left hand doesn't know what the right hand is doing at Frontier right now....... and that they will tell you whatever they think you want to hear to stop you from pushing the opt out button..... And to add another twist to this whole bizarre experience with Frontier, I’ve had two different call center supervisors tell me over the last two days that I was exempt from the cap because I have business class DSL service (9mb) installed…..

I’ve reached the conclusion that the left hand doesn’t know what the right hand is doing at Frontier right now……. and that they will tell you whatever they think you want to hear to stop you from pushing the opt out button…..

]]> By: Steve Stone http://stopthecap.com/2008/08/13/two-weeks-in-summing-up-the-frontier-usage-cap-matter/comment-page-1/#comment-223 Steve Stone Wed, 13 Aug 2008 16:39:29 +0000 http://stopthecap.com/?p=290#comment-223 Was talking to a friend this morning who would easily exceed the 5GB cap due to his on the web higher education workload. The Frontier customer reps told him the cap would not be invoked until July of 2009. He asked about upgrading from residential to business class service. They told him that residential customers would not qualify for business class service, you had to be a REAL business. Sounds like they are desperate to shoot themselves in the foot. Was talking to a friend this morning who would easily exceed the 5GB cap due to his on the web higher education workload.
The Frontier customer reps told him the cap would not be invoked until July of 2009. He asked about upgrading from residential to business class service. They told him that residential customers would not qualify for business class service, you had to be a REAL business. Sounds like they are desperate to shoot themselves in the foot.

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