Comments on: Frontier Quietly Imposes 5GB Usage Cap on DSL Customers

By: Stop the Cap! » Blog Archive » Stop the Cap!’s First Anniversary: Protecting Consumers from Internet Overcharging Since July 31, 2008

Fri, 31 Jul 2009 13:32:03 +0000

[...] is Stop the Cap!’s first anniversary. One year ago today, this website was launched with the news that Frontier Communications, the local telephone company in Rochester, New York and in dozens of [...]

By: rural

rural — Tue, 23 Dec 2008 10:48:20 +0000

“never went through”. I know this site is dead on updates, but Frontier is definitely still implementing this. The specifics and date are to be determined, but saying it “never went through” would be disingenuous.

By: DJCalarco

DJCalarco — Mon, 22 Dec 2008 16:17:39 +0000

I actually called them 3 times about this, twice pretending to be “looking for the best provider” and had “heard there was a usage cap on their service”, and once where I actually gave them my account info and whatnot. I was told all three times by the three different service people, that there is currently no such cap, there have been discussions about adding it, but it never went through.

By: phil

phil — Fri, 01 Aug 2008 23:32:28 +0000

No problem Rural. A lot of folks are doing that because Frontier has two policy pages – one for terms and conditions, the other for the Acceptable Use Policy. It’s very easy to miss both.

By: rural

rural — Fri, 01 Aug 2008 22:17:55 +0000

never mind, I was looking at the wrong page.

By: rural

rural — Fri, 01 Aug 2008 22:14:02 +0000

Looks like the 5gb was removed from the page–so maybe it shouldn’t have ever been there, or maybe they’ve changed their minds.

By: Stephen

Stephen — Fri, 01 Aug 2008 21:44:47 +0000

I have been a very happy customer since moving to Rochester area 6 years ago and now Frontier will most likely loss all of my business unless this joke of a cap is changed. I did some calculations of VoIP, specifically Vonage. With my average call traffic in a month of about 1500-2000 minutes, that would be 1-1.5GB just to maintain the phone calls. That would not include the polling to keep the VoIP service alive all month.

This is not a smart move on their part and I am researching what direction I will go with my phone and broadband service. I really appreciate your site and the information that you provide.

By: phil

phil — Thu, 31 Jul 2008 16:24:53 +0000

Thanks for the note. My spell checker decided to lowercase the “b.” I manually made the change back to GB across the site.

By: gimpster

gimpster — Thu, 31 Jul 2008 15:55:19 +0000

Frontier’s noted cap is 5GB. Be careful referring to it as 5Gb. Looking at your math it is clear your intending it to be Bytes, but if someone just skims through…